[mbatt939]

Let me start off by first saying first impressions are everything. I do not fly often, however, starting in September I will be due to my choice of schooling. I traveled with US Airways for the first time and the experience was an awful experience all around. Punctuality is a huge part of running a business. I had a round trip with US Airways with two connector flights; ironically all four flights NONE of them were on time. The trip back home was inexcusable! Our flight was scheduled to leave from MIA to PHL at 4:15 and it did not leave until a little after 5 o'clock! After running 45 minutes late you'd think that would be the bad part, but it most certainly gets worst. Due to the 45 minute delay it made us rush to our connector flight that was scheduled to board about 25 minutes after our arrival. Once we arrived at our connector flight's location we weren't informed by telephone, e-mail, or text that the flight was delayed. On the prompter it stated a flight to Chicago and nothing about our flight to Baltimore. Finally, we went to an employee that was working and asked him about the flight and that's when they changed the prompter about the scheduled 8:55 flight leaving at 10 o'clock. Moments later it was announced that the flight would be pushed back another 25 minutes. I bought insurance for my bags and delays. In which states if my flight is delayed that I would receive a certain amount of money back. I have yet to get my money back or any agreement. All and all the airline isn't punctual nor are they considerate of the timeliness of their customers. I was unhappy and frustrated my entire trip. In the future I will not do business with US Airways!

[jimworcs]

You are in for a world of grief when you discover that a 45 min delay, followed by a 90 mins delay would be a good day on some airlines. Wait until you discover Delta and have to change at Atlanta.... Airline schedules, particularly at peak times, are works of fiction.

[mbatt939]

I've never rode with Delta either. Souhwest has worked best for me and they will be where I choose to do future business with.

[Ombudsman]

Originally Posted by mbatt939

I've never rode with Delta either. Souhwest has worked best for me and they will be where I choose to do future business with.

I'd suggest you do your homework and make a more informed choice if your major consideration is, indeed, on-time performance. Southwest used to be near the top of the list for on-time performance. Not so much any more. For the past six months guess how many times US Airways beat Southwest? Every time. Here are the numbers.

APR
US #9 77.4%
WN #10 75.7%

MAR
US #4 82.8%
WN #8 79.9%

FEB
US #5 80.5%
WN #10 74.3%

JAN
US #6 78.6%
WN #13 74.4%

DEC
US #7 78.7%
WN #14 67.1%

Nov
US #7 86%
WN #16 79.3%

Unless Southwest flies non-stop to your destination and US Airways does not, statistically you'd be better off staying with US Airways unless the fares on Southwest are significantly less. Just don't base your decision on one bad experience. The numbers speak for themselves.