Notices

Customer Service Have you had any problems with US Airways' Customer Service? Have US Airways employees treated you poorly?

 
Tools...
 
Thread Tools Display Modes
Prev Previous Post   Next Post Next
  #2  
Old Jul 11, 2011, 11:21 PM
A320FAN A320FAN is offline
Airline Employee (NOT OFFICIAL REP)
 
Join Date: Jan 2011
Posts: 363
Default

Lets start with "Crew Rest issue in this story". The crew scheduled to operate the CVG (Cincinnati Airport) - CLT (Charlotte Airport) flight may have come in way past their last flight's scheduled arrival time. Now Cincinnati is an "Out station for US Airways" meaning that 1 they have a limited schedule and keep no reserve crews there, and the remainder of their day may be a handful of flights that turn around and go elsewere in the US Airways system. Here is the FAA's "Crew rest regulations" PDF. feel free to browse through the 145 pages: http://www.faa.gov/regulations_polic...2010_22626.pdf

As for the return flight, airlines are always fine tuning their flight schedules to get the best and most optmised use of an aircraft to keep making money. Many times certain departure times are not profitable as others. How did you book your US Airways tickets? If you booked through www.usairways.com you would have received an e-mail notice (if you signed up for alerts) with the schedule change notice. If you booked through a 3rd party meaning a brick and mortar or on-line travel agent they should have notified you.

As for agents "not being able to locate the crew", the crew may have been deadheading in on another US Airways flight, they may have been cought up in
Jamaican customs, or coming from a hotel, it is just that the agents do not know and if they do can not disclose the location of crew hotels. The information comes from
an operations office who is in communication with US Airways System Operations.

As for feeling nervous that the pilots would not be able to locate CVG Airport you need to think about driving or taking the train of a bus when you travel. flying is not for you. (before you say anything I have been on a few US Airways flights, and the crews and staff have always been courtious to me and my family). (Working for an airline affords me the ability to see the world a cheaper standby rates, but I buy the majority of my tickets). FYI my last US Airways flights were 2 years ago FLL-LAS-PHX-FLL and they were wonderful.
 

More options...
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Baggage Problems United Airlines Bag and Personnel Problems - oh yeah, Dulles United Airlines people ntboy7756 United Airlines Complaints 6 May 10, 2008 7:11 PM
Canceled / Delayed / Overbooked Shame on you American Airlines! GSK American Airlines Complaints 0 May 8, 2008 11:41 PM


All times are GMT. The time now is 12:19 AM.

 

About Us

We are the oldest and largest Airline Complaints organization in the world. We have been making your airline complaints matter since 2006. Learn more.

 

Advertising

Advertise with us to reach a highly-targeted audience of airline passengers.

Copyright © 2006 - 2023