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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Other Airline Complaints If we receive 10 complaints about an airline, we will create a specific section for it above.

Direct Air - poor service, no infrastructure

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Aug 20, 2011, 8:57 PM

jbartlow

Join Date: Aug 2011

Posts: 1

Direct Air convenience charges !??

Did you know Direct Aiir charges a 'convenince fee' of $15.00 per flight or $30 for round trip ticket. It is stated they will charge convenience fee if you purchase ticket on line or over phone but that the fee is waved if purchased at the airport. However, I purchased my tickets at the gate and was still charged the fees.
I called Customer service and was told to email customerservice@myrtlebeachdirectair.com. I was told on the phone that I would get a refund as this was billed in error. The ticket agent at the airport told me that this was an error and I would get a refund.
I sent an email to address above on August 7. I resent email 3 times and finally on August 20 got a response denying my claim for refund of convenience fee.
That's all! The convenience fee is for using the 50% fare...????
What's with this airline?
I am filing a complaint everyplace I can find as this is just wrong.

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Direct Air - poor service, no infrastructure

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