Notices

Swiss Air Investigation: Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights. Read more

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

Qatar Airways double charging policy

Tools...

Thread Tools

Display Modes

#10

Aug 29, 2011, 2:53 PM

Jose Garrido Jose Garrido is offline

Join Date: Jul 2011

Posts: 4

Ayor

Hi. Indeed they seem to live in another era. More than one decade after amazon and ebay became popular this company still has issues with credit cards assuming that they are right and their (unfortunate) clients are all attempting fraud.
Eventually I got my refund.
After they forced me to travel to a city 300km away from my home to show the credit card I had used at the time of purchasing my tickets in their website, they refunded the OTHER credit card - the one I had used at the last minute to be allowed on board....!...!...
Meaning they only wanted to prove their point, kind of, even if it involved nonsense travelling, time and money wasted for the client.
You are absolutely right. I purchase tickets online a few times of month (including the likes of Airasia, Ryanair, Easyjet...) and this was the first time that showing my credit card was an issue.
It was my first time AND also the last. There are plenty of alternatives
JG

Reply With Quote

« Previous Thread | Next Thread »

More options...

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Thread Tools
Show Printable Version Email this Page
Display Modes
Switch to Linear Mode Switch to Hybrid Mode Threaded Mode

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is Off Forum Rules

Forum Jump

Similar Threads
Complaint	Complaint Author	Forum	Replies	Last Post
disallowed a seat on Qatar Airways	karach123	Qatar Airways Complaints	15	Jul 29, 2011 3:55 AM
Qatar Airways	Inga	Qatar Airways Complaints	0	Mar 7, 2010 12:36 PM
Qatar Airways Sudan & Doha	morris lando	Qatar Airways Complaints	2	Jan 10, 2010 10:46 PM
Orbitz & Qatar Airways	Mike777	Qatar Airways Complaints	1	Jan 7, 2009 5:11 PM

All times are GMT. The time now is 5:28 PM.

Qatar Airways double charging policy

About Us

AirlineComplaints.org

Advertising