[Ombudsman]

I agree with jimworcs assesment and wanted to add that your best bet was to remain at the baggage office to await her arrival. The AA employee there had the means of contating the agent at the arrival gate so that you could have been assured of her arrival and that she was being escoted to the baggage office to meet you.

Furthermore your complaint with the TSA is unwarrented as tgeyy were only following procedure. Without a valid boarding or gate pass you will not be allowed beyond the security checkpoint under any circumstances.

It would be a nice gesture on AAs part to refund the fee for tge return flight however she was accompanied by an AA employee until reunited with you and just because that took place in the terminal rather than the gate area was simply a minor inconvenience. I feel the travel voucher is fair compensation for the misinformation you received over the phone. The agent should have double checked the hours for the counter before advising you.