[scandinavian_traveller]

Thanks for the replies.

Ombudsman, I agree withe everything you say. The point I was trying to get BA to understand was because I could book each leg separately for the same price, ticket wasn't a true return ticket. BA's response was one of indifference. Annoying pre-programmed responses.

I suppose I was looking for some kind gesture from BA to take into account I am a loyal frequent flyer that tried to do the right thing. I did try to catch 7 40 am flight even though it wasn't flight I wanted to catch. But day before I flew back to London from New York in the afternoon and had to go to hospital for family reasons so wasn't able to wake up at 4am next day to catch flight. I also catch the 13 50 flight regularly every few weeks for years with BA but BA wasn't bothered or interested in making any effort to look at my circumstances. I wanted to contact the BA Executive club to discuss my situation but there isn't anyway to do this - I was told all complaints get passed to some general complaints area. This is poor and another failing of the BA frequent flyer program.

jimworcs, thanks for your reply. I booked ticket at 2am so there was nobody I could call. Normally I would have called BA and have done so in the past but they charge for changes even if its correcting a mistake made online 30 seconds previously unlike other airlines like SAS that wait 24hrs. And I was travelling in then morning and realised the cost of the change was the same as the cost of a new one way ticket.

I'm disappointed that BA have no interest in my situation. I thought being a loyal frequent flyer counted for something with BA but its doesn't. Unfortunately BAs only concern is squeezing every penny they can from their customers any any cost. They are becoming a low cost airline and should rename themselves Screw'em Airlines.