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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

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Baggage Problems Saudi Airlines lost 3 bags and denies claim

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Nov 3, 2011, 12:07 AM

jimworcs

Join Date: Jan 2008

Location: Lot et Garonne, France

Posts: 3,197

To me, apart from the insulting tone and language and transparent insincerity of their response, their attempt to "get off on a technicality" that the claim was not made within 14 days is the worst offence. I would emphasise this with the CAA?.that you have proof that you did file a claim, and were given tracking numbers. This should at least force Saudi to reopen your file. Good luck.

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Baggage Problems Saudi Airlines lost 3 bags and denies claim

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