[BKK_FLYER]

Originally Posted by dustballs1

However the reality is that the domestic airline check in employees have no knowledge or training, no matter what the volunteer has been told. So we mostly have to pay up or just not go. We do not deal with the back office.

This is the exact reason why the national, regional or local offices commonly handle this with the airlines head office.. That way the airlines head office can enter or amend the reservation to reflect the passengers unique travel status and to effectively 'authorize' the waiving of bag fees to the level that was agreed.

Not every agent across the system will know of the disaster, be that domestic or international, that the IRC passenger is responding to, so by centralizing it, the head office makes this information available to the station agent by way of some notation or similar in your reservation, or PNR.

This way the waiver is consistent and in line with what the IRC expects and authorizes for travel under their program.