[jimworcs]

Lack of communication:

I saw all the luggage being taken off the plane and not until that was completed did the pilot tell us we would have to exit the plane and wait 4 hours for another plane to arrive

Poor service:

If it was known the aircraft was no longer servicable, as indicated by the actions of the ground crew in removing the bags, then the passengers should have been let off the aircraft. Perhaps then, there would have been time for them, as adults, to take care of their own food needs.

Too often, airlines herd passengers around like cattle, causing enormous inconvenience and discomfort for their own operational convenience. After much lobbying around the rules regarding passengers being held hostage on the ground, the rules forcing airlines to behave decently, by offering water, air conditioning, toilet facilities and the option to disembark was implemented. The airlines screamed that this would cause havoc, massive delays and the world would come to an end. In fact, none of this happened. The truth is, the airlines simply don't care about the inconvenience to passengers.. they care about their own costs and operational convenience.