[xjcaptain]

Originally Posted by jimworcs

Lack of communication:



Poor service:

If it was known the aircraft was no longer servicable, as indicated by the actions of the ground crew in removing the bags, then the passengers should have been let off the aircraft. Perhaps then, there would have been time for them, as adults, to take care of their own food needs.

Really, that's the big complaint? The 10 - 15 minutes it most likely took to remove baggage? You do know that the pilots were most likely very busy working on the issue, discussing it with all the various departments including the local station, the ramp controller, the dispatcher, the maintenance controller, and the local mechanics as well as keeping the flight attendants informed not to mention the passengers. When you are wearing 10 different hats managing a very fluid situation, that 10-15 minutes can go by quite quickly. In the back it may seem that time drags but I can guarantee you ahead of the flight deck door they were very busy. Not to mention that during the entire delay, do not forget that the flight attendants as well as the pilots were not getting paid. If the door isn't closed, and the aircraft hasn't began to taxi....nada. The perspective is quite different when you actually know what it takes to get a flight out of the gate vs whining about a few minutes that were irrelevant since it took several hours before the flight finally departed. I'm sure the crew was just as anxious to get the flight out and either get home or off to the hotel for what was now likely to be a very short night on FAA reduced rest. (Probably 5 hours of actual sleep before the next 12-16 hour duty day).