[Gonzo]

And here is there reply clearly demonstrating that an automated system, not a human handle their complaints. It is about as competent as the US Airways seating computer or airport staff.

Ridiculous.

Dear Ms. _____:

The purpose of this letter is to convey our sincere apology for the difficulties you experienced when Flight 125 was cancelled due to maintenance issues on January 5, 2012. The safety of our passengers and crew is always our first and foremost concern; therefore, canceling the flight was the right decision. Again, we sincerely apologize for the inconvenience and any frustration this situation caused you.

To convey our apologies and regain your confidence, I have authorized a $75 Electronic Travel With Us Voucher (E-TUV). Your E-TUV is valid toward the purchase of travel on US Airways. Please be advised the E-TUV is not valid with Internet bookings and must be redeemed within one year from the date of this correspondence. In addition, please take a moment to read the terms and conditions listed below to receive the full benefit of this compensation. When you are ready to make your future travel arrangements, please call our Reservations Department at 800-428-4322 and provide the E-TUV code listed below. The customary ticketing fee will not be assessed at the time of booking with our Reservations Department.

The E-TUV code is:
Kelly Price ELD3F3 $75.00

We value your business and are working hard to earn your continued patronage. We hope you will give us the opportunity to do so.

Sincerely,


Betty Benet
Representative, Customer Relations
US Airways Corporate Office

Case: US-12PRICE-B41H09

ELECTRONIC TRAVEL WITH US VOUCHER

How to Use

1. May not be transferred, sold, or distributed through wholesale travel agents.
2. May be used toward the price of one ticket/one fare on US Airways, US Airways Shuttle, and
US Airways Express, as well as their codeshare partners. If the price of the ticket is greater
than the value of the voucher, you simply pay the difference. If the discount exceeds the price
of the ticket, no residual value will be given. Travel is eligible for Dividend Miles credit.
3. Travel must be via the most direct routing available.
4. Travel dates must be determined prior to ticketing.
5. Call US Airways Reservations if you have any questions about the use of this voucher and/or
to make your reservations. Inform them you will be using this Electronic Transportation
Voucher.
6. Once a confirmed reservation is booked, you will be required to pay the current fare and
forfeit the voucher.
7. Redeem this voucher by calling US Airways reservations at 800-428-4322 or at any
US Airways ticketing location.

Not Allowed
1. No stopovers permitted.
2. Cannot be combined with any other voucher or any other document.
3. Not applicable toward service or penalty charges including excess baggage fees or pet fees.
4. Not applicable toward the reissue of a previously issued ticket.
5. Prepaid Ticket Service (PTA) not permitted.
6. Not applicable towards a US Airways Vacations package.

Additional Information
1. The voucher and subsequent tickets issued against an E-TUV are non-refundable and have no
cash value.
2. Not replaceable if lost, stolen, or destroyed.
3. May not be used on the Internet.
4. Changes are subject to ticketing rules. All terms and conditions must be met. A change fee
may apply.
5. All applicable taxes, surcharges, and fees are the responsibility of the user and must be paid at
the time of ticket issuance.
6. Voucher must be redeemed within one year from date of issue.
7. Terms and conditions of this voucher are subject to change without notice.