Notices

Reply
Tools...
 
Thread Tools Display Modes
  #1  
Old Jan 17, 2012, 8:22 PM
xjcaptain xjcaptain is offline
Airline Employee (NOT OFFICIAL REP)
 
Join Date: Dec 2011
Posts: 75
Default

As far as de-icing early, many times that is impossible due to local conditions. The fluid only works for a limited time, (depending on conditions and type of fluid used it could be as little as 10 minutes to over an hour) so would only have to be redone it done too early. Because of this it is usually done as close to departure time as possible. It is an unfortunate reality that weather conditions can cause delays, but that is unavoidable unless you skipped de-icing but the consequences for that would be quite unpleasant...As far as the meals go, it can be a long day when these delays happen, but keep in mind the the carriers primary duty is safe transportation, and not being a flying restaurant. Most seasoned travelers take responsibility for their own nutritional needs and bring along at least some food to tide them over if delays occur.
  #2  
Old Jan 18, 2012, 5:07 AM
ravindraprabhu ravindraprabhu is offline
 
Join Date: Jan 2012
Posts: 2
Default Customer Service

Thanks! Now I understand the de-icing technicality.

However, about the food I do not agree with the point here. I agree that we can manage the requirements. However, the duration of flight is longer, I donot know how many of us can carry enough off food / water! Mine was a shorter time from New castle to Paris. There were people who missed the flight when arrived from US/canada, With small children. safe transportation is priority and I agree. But, once the alternate ticket is issued and the documents were sent to police for Transit Visa, we were all sitting there doing nothing, including the Airline staff who were helping us. We had to literally beg for help when some children started puking due to acidity. This is where I am getting frustrated. Airline knew that there are flights getting delayed ( this is day to day affair) and why could not they take some preventive measures such as communicating at the boarding gate, helping us with early transit visa, keeping some food / water in stock or even they could have a vendor selling at the transfer desk area!! and we would have bought it. I guess these are some small things that the airlines should keep in mind when it is in their control. Out of control, I agree we have to get used to it.
Reply

More options...
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Complaint Complaint Author Forum Replies Last Post
Canceled / Delayed / Overbooked Air France - three strikes and you're out (Air France Flight 3648) dhenderson116 Air France Complaints 6 Sep 26, 2012 12:37 AM
Check-in / Boarding Air France: Rude Service Flemmig American Airlines Complaints 1 Jul 31, 2010 4:31 PM
Customer Service Air France - Air France and PARIS/CDG - a deadly combination NiranjanRajaghatta Air France Complaints 3 May 15, 2009 6:35 AM


All times are GMT. The time now is 7:34 PM.

 

About Us

We are the oldest and largest Airline Complaints organization in the world. We have been making your airline complaints matter since 2006. Learn more.

 

Advertising

Advertise with us to reach a highly-targeted audience of airline passengers.

Copyright © 2006 - 2023