[Foxtrot]

Cabin Service on Continental Airlines
I travelled on Continental Airlines CO82 non stop from Newark to New Delhi on 15Jan2012. Being a frequent flyer on all major airlines for the past 35 years ,I was horrified by the level of service and rude behaviour of the cabin staff and felt that it was necessary to comment on the service or lack of it.After boarding the aircraft meal was served and then the cabin staff disappeared ! There was no intermediate rounds with water or juice as is customary on other reputable airlines.Oh I must add however , a plastic bag with a water bottle and a cold snack was distributed to the passengers.I hope the airline takes a good look at this 'bag' practice, it lacks class.The cabin crew lacked the basic service mentality. I wonder whether it is cultural or sheer lack of basic training.If I were on the Continental management team,I would take a hard look at airlines like Singapore Airlines and Cathay Pacific and learn a few things from them about service with a smile!But the worst is yet to come.Prior to landing at New Delhi, an elderly male cabin attendent went around to check if seats were upright.He stood in front of our cabin section and just yelled loudly as if it was too much trouble to go down the ailse reminding passengers who may have forgotton to upright their seats.He then came to a passenger who had placed a bag near his seat.Instead of just politely telling him that was not appropriate he yelled at him saying he hadnt seen the bag in that position while taking off, then said SHUT UP to the passenger and placed the bag in the overhead compartment.I havent ever seen such abusive behaviour in my life.Witnessing such an apathetic service and verbal abuse has forced me to pen down my observations.I would like to appeal to my blog mates if they have had similar experience with Continental and to share their experiences so that the airline pay attention to quality of staff with the right attitude to service & training requirements.I for one will not fly Continental again.