[Duvis]

Originally Posted by customerxperience4

All I hear from you is excuses why your not providing an extraordinary customer experience. It sounds to me as if your company has alot to look at. I am talking about how they hire people, how they motivate you as a staff to do your jobs, and the leaders they have in place. I agree that alot of airlines have similar problems but the fact of the matter is there are airlines out there that make sure Customer Satisfaction is number 1. We dont have to fly with your ****ty airline and if your gonna make excuses we dont want to hear them as customers. There are three steps to success and they go in only this order. Employee satisfaction>Customer Satisfaction>Shareholder Satisfaction. I realize your business deals alot with uncontrollable circumstances such as weather but maybe its time you start thinking outside the box. The airline industry is in complete and utter shambles and once they start thinking of more creative ways to serve their customers our accomodate them when weather or equipment malfunctions interfere with schedules, things just wont change. I hate this industry, pompous, arrogant, and utter human diregard for there customers

I agree.. something is going totally wrong with the flight attendants attitudes.I've been flying with Contintal for over eighteen years, and all of a sudden through the past five years or so, their attitude is about.. shut up or we will fling you off of the aircraft. And, you should be grateful that you are onboard this flight. My last flight was a nightmare, due to the attitudes of the two flight attendants... Continental must be having problems recruiting.. Maybe it's the personal person who needs to have some more training .. . I've experienced some really nasty flight attendents the past few years. Not so nice when you are about 35,000 feet up in the air.. you cannot say.. "this is bad service, so I am leaving!" Yep, the flight attendents are pompeous and arrogant..not all, but unfortunately, some......