[jordanche@hotmail.com]

I had a friend flying from Philly to Bozeman with a stop to change planes in Denver and of course the snowstorm comes today. While they were taxiing she asked me to check the status of her Denver to Bozeman flight which said online that it had already left-an hour early. In order to try to help her figure out if that was accurate, or if there were plans to put her on a different flight she asked me to call United. Do you think I could find a phone number to call? Hidden somewhere I finally came up with a number, but then got a menu with 4 options-all of which were dead ends, like "check flight status." No, I want to TALK to someone. I tried a couple of options that wouldn't give me a person, and finally tried just not responding to the options. IT HUNG UP ON ME! Ok, NO business, much less an airline, deserves to get any patronage with that kind of ****ty non-service. Completely unacceptable, and yet, what is the alternative?