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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Frequent Flyer Program Delta Skymile - Screwed non-US Account Holders

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Feb 21, 2012, 11:43 AM

cmon

Join Date: Feb 2012

Posts: 1

skymiles sucks

Just sharing here my recent xperience with their customer service:

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Thank you for replying. The Sky Miles credit card is for the US market. I believe you need to be resident in the US.

Kind Regards,

DELTA AIR LINES

To: DeltaAirInfo Subject: R
E: Skymiles credit card

Per my conversation with one of your customer service representative, it seems I am not eligible to apply for Delta Skymiles credit card and I think this is absurd. Please confirm if this is true.

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Thank you for your inquiry.

We kindly ask you to contact Sky Miles on 1800 144 917 (option 2) for assistance with your application.

Kind Regards,

DELTA AIR LINES

To: DeltaAirInfo Subject:
RE: Skymiles credit card

Am I eligible to apply for the Delta Skymiles credit card if my country of residence is Australia? (checked the online terms and conditions, it requires SSS no. which is only applicable for US citizens/residents). If so, please provide info on how to apply.

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Frequent Flyer Program Delta Skymile - Screwed non-US Account Holders

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