Quote:
Originally Posted by edreams
Dear Customer,
No apology is sufficient after eveything you went thru, we will escalate the matter to make sure this doesn't happen again.
The most important right now is that you get your refund, so please send us an email to: edreams.onrep.en@edreams.com
I am sending a copy of this complaint to refunds department, but will still need your information to be able to proceed.
Thank you,
eDreams |
... of course I sent refund my money email to my 'eDreams case worker' and to email stated above. As to be expected, no one replied. Maybe you should spend less time answering forum complaints against your company and more time on improving your support service. That would probably lower number of forum complaints in the first place....
Mar 12, 2012, 11:32 AM
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