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Customer Service Shocking customer service at JetBlue JFK

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Mar 19, 2012, 3:26 PM

Matt_FLL

Join Date: Nov 2011

Posts: 100

The response from JetBlue varies greatly from all other airline responses posted on this forum.
While it’s all about Daniel here, they certainly exceeded my expectations and made themselves stand out amongst the other airlines.

1. Respondent: The response was not received from a random agent in Customer Relations. It came directly from the director of the applicable department. I’ve never seen that happen before.
2. Telephone: Mr. Resnick provided his direct line and invited Daniel to call him.

Does it make all of Daniel’s pain go away? Absolutely not. But this response does make JetBlue stand out from the other airlines.

Daniel, how do you feel about this response?

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Customer Service Shocking customer service at JetBlue JFK

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