[jimworcs]

You are right, airlines are increasingly hostile to any problems encountered by travellers and see it as a money making opportunity. It is often random whether you find A sympathetic customer service rep... You may have had more luck in
London where they had reps, but perhaps not. BA and Iberia are both part of the same airline company (IAG), so their handling in Spain is handled entirely by Iberia. One of the disadvantages for the customer of these groupings is that you cannot speak to anyone who actually works for the company when there is a problem, and they hide behind the "sorry, there is nothing we can do, it's BA Policy as if they don't work for the same company. In reality, they do.

However, you are entitled to your taxes abck. This is taken directly from BA's website

Government, authority and airport charges

These are included in the price of your ticket and are levied by airport operators, governments, or other authorities.

Some airports may levy local taxes, fees or charges against passengers upon arrival or departure. These are not included in the price of your ticket and should be paid locally.

Government and/or airport taxes are refundable, however some countries will apply a Value Added Tax, Sales Tax or equivalent, which will only be refunded on fully flexible tickets.

[cedangeles]

Thank you for your reply. I have sent a letter of complaint to BA Customer Relations. Hopefully, they will refund the taxes.

The BA representative my husband spoke to advised him to get travel insurance the next time he flies. What I'd like to know is if travel insurance covers missed flights. The provisions are not very clear at all.