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Swiss Air Investigation: Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights. Read more

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

Other Airline Complaints If we receive 10 complaints about an airline, we will create a specific section for it above.

Jet Airways

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Apr 9, 2012, 8:45 PM

stonecold_1981 stonecold_1981 is offline

Join Date: Feb 2011

Posts: 124

Quote:

Originally Posted by Lionel

can someone explain why a single or dual reservation would make a difference,or are Jet Airways just showing their lack of decency and code of ethics

Unfortunately since you booked 2 separate reservations (from Mumbai to Durban and then Durban to Jo'burg) you will have no recourse.

The way it works is the airlines are on-task to get you from point A to point B. In your case, its from Mumbai to Durban for flight 1 and Durban to Jo'burg for flight 2. They did accomplish that task for the 1st flight. They couldn't for the 2nd flight since you were not there on-time to board.

Now, had you booked from Mumbai to Jo'burg (i.e. a single reservation with a connecting flight in Durban), even if you were on the same physical flights, it would have been the responsibility of the airline to get you to Jo'burg (even if you missed the connection due to delays with flight 1)

In other words, the airlines treat each reservation separate.

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