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Swiss Air Investigation: Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights. Read more

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

Frequent Flyer Program Etihad Guest Not Crediting Miles

View Poll Results: Do you think Etihad can ever improve such a pathetic state of customer service?
No, not in near Future	4	66.67%
Never	1	16.67%
May be	0	0%
Yes, but until than I will use some other flight.	0	0%
Yes, by monitoring Airline Complaints and following up	1	16.67%
Multiple Choice Poll. Voters: 6. You may not vote on this poll

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#15

Apr 24, 2012, 3:08 PM

powermatrix powermatrix is offline

Join Date: Apr 2012

Posts: 1

Partner Miles Claim

I have travelled in Srilankan Airlines to London to Kuala Lumpur with my wife in last October 2011, on my return I sent claim through etihadguest website on 28th Oct 2011 and I received a reply from one of the representative on 15th Jan 2012 requesting more details about ticket number and class of travel, I replied with details on 17th Jan 2012.

Then I have received another reply from a representative on 30/1/2012 that miles will be credited in next 60 days, but nothing happened for more than 60 days and I contacted the customer service ( for UK contact number takes to Machester thats what I have been told by that guy spoke to me on phone) and he told me to send email again. I did send that email on 5th April 2012.

Today 23/4/2012 I got a email stating that my claim is more than 6 months old and it has been rejected!!!!!

I dont know what to do and where to complain???.. I think their miles earning program is complete shambles and cheating / misleading / false promise the passengers!!!

Can anyone help please?

Thanks

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Frequent Flyer Program Etihad Guest Not Crediting Miles

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