[pattis]

to Lynnkdoll..

Sorry to hear you had such a rough time. I guess in a perfect world we (as consumers) would be notified of every little change. I always told people to never rely on a phone call, email ..etc. Just always reconfirm flight information ahead of time yourself. I do not mean this as sarcasm at all. Yes they should notify passengers. Take the initiative yourself. Never rely on others.

Baggage charges SUCK! Plain and simple, but unfortunately they exist . The agent never should have said "get over it" that is just wrong! However, it is pointless to get into a debate with an agent regarding the fees. That person does not make the rules it is just their job to enforce them. The agent does not want to argue with people over things they do not have control of. So basically yes, if you have a bag (carry on or checked) and there is a fee a person will be required to pay it.
Hopefully the next time you travel you will have a better experience.