[Matt_FLL]

Hi Aundreya,
I feel horrible after reading your disaster travel experience. While many of us reading have been in similar shoes, no one deserves to ever be in a situation like that. I decided to reply because I fly on Delta fairly often and I know the exact message that you’re talking about on Delta.com.

First, when a flight is cancelled or significantly delayed, most airlines do offer a refund to their passengers. That doesn’t help you get to your final destination or pay for a last-minute ticket on another airline. However, in some cases, it’s helpful if you are taking for example, a one-day business trip. If you can’t get rebooked until the evening, there is no reason to travel at all and you get a refund.

When I login at Delta.com and review an in-progress itinerary that has been disrupted by delay or cancellation, I have also seen the message saying that you may be entitled to a refund. Delta is simply referring to what I just mentioned. You are never “entitled” to a refund once you have gotten to your final destination. Even with a refundable ticket.

You can certainly be offered a voucher by filing a complaint—which is exactly what happened in your case. I think you deserve more than a $100 voucher. You deserve a personal apology and a full refund. But airlines don’t work like that which is why this website exists. I hope this explanation was helpful and best of luck in your future travel.

Matt