Notices

Swiss Air Investigation: Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights. Read more

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

Baggage Problems Had any problems with your baggage on US Airways?

Baggage Problems US Airways Defrauding customers!

Tools...

Thread Tools

Display Modes

Aug 15, 2012, 5:08 PM

cortney

Airline Employee (NOT OFFICIAL REP)

Join Date: Sep 2009

Posts: 288

I agree with that part. they should have moved people in the back of the aircraft, where the free seats are. not all window or aisle seats on usairways are for sale, just the ones up front. I see where the OP was coming from, he paid for the seat. if they moved me window to window, i wouldnt care, but if they moved me window-center, i would want something in return, like maybe the refund of my window.

Reply With Quote

Tags...

Tags

baggage, poor customer service, seating, us airways

« Previous Thread | Next Thread »

More options...

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Thread Tools
Show Printable Version Email this Page
Display Modes
Switch to Linear Mode Switch to Hybrid Mode Threaded Mode

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is Off Forum Rules

Forum Jump

Similar Threads
Complaint	Complaint Author	Forum	Replies	Last Post
Check-in / Boarding customers = garbage for continental	noemibora	Check-in / Boarding	2	Jul 6, 2013 10:31 AM
Suggestion Customers keep you flying!!!	rosegb2003	How can US Airways improve?	4	Mar 25, 2013 2:16 AM
Customer Service Horrible treatment of customers	emle	Alaska Air / Horizon Air Complaints	2	Mar 13, 2012 3:37 PM
Suggestion Realise that you need customers!	bobo44	How can Continental improve?	0	Apr 3, 2010 12:05 PM
Suggestion treat customers better	Skamom	How can US Airways improve?	0	Aug 12, 2008 3:17 PM

All times are GMT. The time now is 5:04 PM.

Baggage Problems US Airways Defrauding customers!

About Us

AirlineComplaints.org

Advertising