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Etihad - Surname Change on non-refundable Ticket

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Oct 31, 2012, 7:29 PM

vino_jude

Join Date: Oct 2012

Posts: 4

Etihad Name Change on Non-Refundable Ticket

This has been resolved.
Thanks to Etihad Call Center Rep's Sumit & Ramona.
Although it took about 3-4 days of continuous follow up, hours together on HOLD, and disconnected phone calls, we were able to get the name change done for an additional $75 charge.

The first few agents that we spoke to kept refusing to do a name change beyond 3 letters. Then after quoting the ETIHAD name change policy as per CAZZI, they were willing to do it. However, they were trying to reach the ticketing team which took almost another day.

Finally our patience has paid off and the issue is resolved.

Thanks Cazzi for your support & information.

Jude

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Etihad - Surname Change on non-refundable Ticket

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