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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Flights Canceled / Delayed / Overbooked Were you on a flight that was delayed, canceled, or overbooked?

Canceled / Delayed / Overbooked US Air cancelled our entire vacation itinerary

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Nov 1, 2012, 8:57 PM

Matt_FLL

Join Date: Nov 2011

Posts: 100

Hi guys, sorry for not writing my thoughts clearly.

As per the OP: “We missed the first leg of our trip but had ample time to rebook and get our second leg and continue our itinerary.”

I wanted to confirm that your “rebooked” leg was on US Airways.
If you simply booked a ticket on another airline to substitute leg 1 (which you missed), and then expected to continue leg 2 and beyond on US Airways, you clearly violated the COC and are out of luck.

If it was on US Airways, I want to know if the ticket was issued by a US Airways agent (instead of a travel agency). If you explained that you missed your first leg, he or she should have allowed you to pay for a change to leg 1 and then maintain the integrity of the remainder of your itinerary. If the agent failed to do so, you could (and should) argue the point to Customer Care. A reasonable agent would issue a voucher for the original ticket value without the reissue/change penalty.

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Canceled / Delayed / Overbooked US Air cancelled our entire vacation itinerary

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