[Ombudsman]

Originally Posted by jimworcs

Alternatively they could have put in bold a statement stating that this is for information only, and that all passengers should arrive at the gate for the originally scheduled time.

There is no justification for notifying passengers of a revision to the schedule then laughing in their face when they act on the information.

As flying dutchman asks, what would happen if your airline tells you your flight is cancelled. Do you not believe them and turn up at the airline. How do we know when we are supposed to believe them and act on it or not?

It is RIDICULOUS

Every e-mail/text message I have ever received involving a delay has such a disclaimer. It may be fine print and hard to read on a mobile device but it's there. Even if delayed it is still the passenger's responsibility to be at the gate area with a minimum of 20-30 minutes prior to the originally scheduled departure time. Delays can change either way. What would be the point, jimworcs, of keeping an aircraft, crew and passengers sitting at the gate buckled in ready to go but awaiting the clock to tick away the remaining minutes of an estimated departure time that may have been announced an hour earlier to await possibly a handful of stragglers? As xjcaptain stated, if it was a widespread misunderstanding or miscommunication I think we would have heard about the throng of other passengers this flight left behind as well.