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Customer Service Have you had any problems with AirTran Airways' Customer Service? Have AirTran Airways employees treated you poorly?

 
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Old Jul 18, 2008, 5:15 PM
Airtranisawful Airtranisawful is offline
 
Join Date: Jul 2008
Posts: 9
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Hi Jetblahblah,

If someone had explained the policy of the baggage check in cut off time, I would have been satisfied. No one did. My bag being checked was part of the agreement, and I was entitled to an explanation.

When we asked other airlines, they said the STANDARD is thirty (30) minutes before departure- Airtran's is 45. A deadline we missed by 4 minutes. Which is again their policy and something I have to live with, I do not have to live with being verbally abused.

Insofar as your calling me a liar about being verbally abused, thats fine. You have no way of knowing me and that I hold honesty first in my life, I will chalk that up to your own ignorance, and inclination to think the worst of strangers.

This event happened several days ago, i am sorry that I have not had to post every complaint I can find on the internet for them (I even state that on the site), and I copied titles from other peoples complaints unless I couldn't find one.

Airtran airways is ranked as the 10th most complained about airline for 2008 according to the Department of Transportation. http://imairsick.com/2008/06/most-nu...aints-for.html

That is pretty ridiculous considering how small the airline is.

But listen, your ignorance and mean inclinations aside, I bear no ill-will towards you. However, I will not be responding to anything else you write because I believe you feel compelled to defend the person you think I talked to, and your old employer, which is understandable and fine, but you are being dogmatic, narrow minded and honestly, rude and indignant, when you have absolutely no right to be in this matter. I, and these other people, were victimized enough. You don't need to join the parade by picking apart and belittling our experience (or calling us liars), even if it makes you feel better about yourself.

Again, this will be the last message I respond to from you, but as always, feel free to fill this internet space with your baseless cries of concern for the poor little corporation Airtran Airways. I'm sure they would do the same for you.
 

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