[Brad W]

1) they never notified of us of the cancelled flight via email or phone as they originally claimed but later acknowledged that it never happened. 2) they never reimbursed us for the cancelled flight-which they claim was due to a change in credit card info-which is not true as well the card has not had any changes whatsoever. 3) they would not work with us at all to help two people from being completely stranded when every error was their fault. 4) after claiming the flight was cancelled and officially making someone cry, they then agreed to fly us half way and say we would be completely on our own at that point. 5) all they would have had to do would be to find another airline for the second flight on the return trip. and everything would have been taken care of. done deal. 6) way worse than losing a bunch of money for the airlines failure, not ONCE did anybody along the whole process simply apologize. I guess this is how they run their business.