[ascjudi]

Someone - representative of United?? - is completely missing the point. Weather is weather, and as a Rochester, NY native I know that. AND, yes, indeedy, I checked the flight status starting THU and going through FRI afternoon.

Focusing on flight status does nothing to solve the real issues, which are that:

1. I, the customer, was not notified as I should have been.
My profile requested a text message - to date, I have received nothing, no text, no phone call, no email that my flight was even cancelled.

BUT again - as of late afternoon FRI 2/9 my flight was still scheduled. I did check - remember, I live in Rochester, NY in the snow belt. I check.

2. United did rebook me - good job, United.
BUT I have a problem with leaving for Chicago AFTER my scheduled return from Chicago. AND the 2 agents and 1 supervisor that I talked to about this said that this is "the system." As if that explains it.

If this is the system that UNITED and its customers are relying on for weather- and emergency-related rebookings - then it is seriously flawed.

This systems complaint needs to reach the top management and IT people. It needs to be addressed. Facebook postings suggest that mine is not the only complaint UNITED has received regarding these issues.

Bottom-line. You cannot fix the weather, BUT you sure as heck can take all necessary steps to ensure that all "systems" and operations are providing the best- and appropriate - service for customers. What good is a system that makes stupid mistakes? What good is a company without satisfied customers?