Well surprise surprise!!! I received a reply from a human being in the customer Relations Dept. Apart from the usual comments that you would expect about how sorry they are that we had many problems with our flights, they say they have sent to me Transportation vouchers as a token of their concern. the value of these vouchers is not mentioned so may only be a token offering. I will keep you posted. These have to be used within one year so if I have no plans to travel overseas during that time are worthless to me. I do plan to travel to the USA to visit my family but not for 15 months plus. They don't allow you to send a reply to them direct as the email is from an "outgoing only" email address. Scared of the response I bet.
Anyway would I consider travelling with AA again after this. Not likely!!
I believe that the reason for their response was not because of my direct complaints to them but because they have read my complaints about them on this and other sites. Maybe they take more notice of these sites. Keep up the good work guys.
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Jul 23, 2008, 8:05 AM
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