[Survivor]

eliis379 - Have you contacted Customer Relations for a response to your concern?The policy changed April 10, and it's quite understandable there would be confusion over the numerous information emails/receipts that would have been in your possession. The Media is going to want to know what the official word was from AC so they can nail someone there as well so do some pre-work. Not being there, I can't speak to the situation but everything is electronically signed by everyone who came into contact with you and if it was a short amount of time it will be apparent. I know everyone wants to spend the least amount of time at an airport as possible, but it's just not possible in todays environment. Good Luck

[ellis379]

Yes I contacted them both on phone and via email. The email to the news media was also sent to air Canada. No response. If I was to hear this as a story from someone else I wouldn't believe it. After failed attempt to check in at kiosk, I went directly to counter to check in, there was no line up, and after a friendly hello and chit chat with agent I was told I was to late. I hope there is a digital record. I also had my brother with me, and we know it was 37 minutes before flight time After the attempt at checking in.
The real issue is lack of customer support . Turn away a customer over a policy, and then try to over charge on later flight. Over charge by $800 per ticket.
I just want others to know about it. If I had any idea something like this could happen I would have used West jet. Last year I booked 210 return flights for employees, I put an end to our company using air Canada today.

[jimworcs]

Judge....

Policy changed April 10th....not quite as black and white as it seemed eh?