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Reservations Etihad - surname change on a non-refundable ticket

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#24

Apr 27, 2013, 8:28 AM

michqnal

Join Date: Apr 2013

Posts: 1

Incorrect Full name of kids travelling with mother

Hi Cazzi B,

I have booked my flight through an agent with ebookers.ie. I gave the name of my kids who have both second names only to receive a confirmation ticket with their second name as surname (M**** S******* instead of M**** S******* Q*****). I've contacted the agent a few times but I was told that it was not their fault because i confirmed the names on the telephone and that the only option is to cancel the booking and make a new reservation from which i will not be refunded any euro because our ticket is non refundable in case of cancellation. I have also contacted the Etihad Customer service here in Ireland but was told to get back to my agent and sort it with them.
I am very glad my husband found this website and by reading some of the posts I am hopeful that I will be able to correct their surnames with a little extra cost rather that losing more than 1500 euros.
Please help me...
I will also try to send you a direct message.

Kind regards,
Mich

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Reservations Etihad - surname change on a non-refundable ticket

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