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| Customer Service Have you had any problems with US Airways' Customer Service? Have US Airways employees treated you poorly? |
| View Poll Results: Anyone else been able to use non-refundable tkt. less than 1 year from issue? | |||
| Yes |
   
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3 | 75.00% |
| No |
  
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1 | 25.00% |
| Voters: 4. You may not vote on this poll | |||
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#5
May 9, 2013, 12:47 AM
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It is great that you have persuaded US Airways to have a little compassion and allow your family to make this trip. Pat must be new, or never received the "hostile and unco-operative training" that most airline employees receive in Induction. However, one act of compassion doesn't require a lifetime of loyalty. US Airways simply did the decent thing. If they had not shown some flexibility, they would have been doing the wrong thing. Airlines do not show loyalty to customers and customers need to always shop around for the best price and convenience to them. This is the only way they would change to improve their service... my advice, NEVER show loyalty to an airline, it is NEVER reciprocated.
Judge: I think there may be gap in the US Airways training that you could fill. |
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