[jimworcs]

I would call the reservations team, quoting your complaint and their reply and tell them you have been advised that they will work with you to resolve the matter. If they refuse, you could consider a complaint to the regulator. The regulator depends where your journey was scheduled to depart from, which you inexplicably removed.

I am a little confused why you would cancel the reservation without first calling Lufthansa and clarifying if you could get something which would meet your company requirement, or how they would resolve this dilemma for you. Essentially, you seem to be suggesting that no-one from your company could ever fly Lufthansa again, as their new booking process prevents this. If that was a widespread problem, you can bet Lufty would find a solution.