Quote:
Originally Posted by Frequentlyflies
In addition, when I called their reservations line, an automated system suggested I let them call me back rather than wait on hold, with a "promise" that my place in line would be held. I decided to test the system. I opted for the return call, hung up and waited on hold to have a "race" between the two methods. By holding for the next agent I was connected in less than 3 minuets. The return call came through about an HOUR an FIFTEEN minutes later!
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If you reached a live operator in three minutes why would you care how long it took the second call to arrive? Sounds to me like you are just complaining for the sake of complaining.
On the issue of stand by ... this has been a LUV policy since God invented dirt. I also don't see that you're out anything. More or less, you seem to be complaining that McDonalds wouldn't sell you a bucket of KFC.
May 10, 2013, 7:08 PM
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