[mikesenftner]

Originally Posted by pattis

If you call only to inquire about change fees they do not know if your real intention is to inquire or actually cancel. You need to make sure they understand that you actually want to cancel, not question.

pattis,

Thank you for your response being it looks like you are an airline employee so we appreciate your looking at the airline's side of this matter. However, it was never a case of calling to inquire about change fees, it was a case of calling to cancel and my wife being concerned that they did not offer a confirmation number but being told that she merely reuses the confirmation number she already has when we decided to travel again.

In hindsight, I guess my wife should have called the next day to be sure the person she spoke to cancelled the flight as was instructed, but it is usually a 40 minutes wait to get through and the person my wife spoke to was so reassuring that the trip was cancelled and that she simply uses the the same number when we rebooked that it didn't occur to her to call again. Without a separate number to prove cancellation calls have been made, the whole thing sounded fishy to us. A company could argue with anyone that they did not cancel when they called in as the case with us so we were just curious if this exact same thing has happened to other people.