[Mac50]

There can be no doubt that eDreams is one of the worst examples of online robbery. They offer to book your flights for you. I chose to use them as I wanted inbound and outbound flights with different airlines and eDreams seemed to make this easier. Their booking and credit fees are quite high but I thought the convenience was worth it. WRONG. They booked my inbound flights (for six people) and reserved by outbound flights. About 24 hours later they emailed to say the outbound flights were cancelled. OK - I can sort something out myself BUT they kept the booking fees and credit fees (about £75) for the flights they did not book! That cannot be right! I have complained with vigour to no avail. They REFUSED to provide the contact details of the customer service manager or indeed anyone in a position of authority. I guess in a way, I was lucky. It is £75 not the end of the world. But be warned: EDreams is a rogue organisation and the internet is full of horror stories. DO NOT USE and if you care about your friends, tell them