Notices

Swiss Air Investigation: Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights. Read more

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

Lost all my 3 luggage with Royal Air Maroc. Any similar case?

Tools...

Thread Tools

Display Modes

Jun 30, 2013, 12:19 PM

Carly

Join Date: Jun 2013

Posts: 1

In disbelief!!!!

I flew Royal Air Moroc from NYC to CMN to Agadir. My bags never arrived and I went my entire trip without my things. I spent a good deal of my trip going back and forth to airports and trying to get answers on the phone. After paying so much for a ticket, I am extremely disappointed in the non existent customer service that I have received. Not only does the airline fail to give me any sort of info on the process of how a claim works but they are extremely rude and have even hung up on me after making me hold and transferring me around for more than an hour. I don't have any hope of this issue being resolved without a law suit.

Please contact me if you are interested in filing a group claim.
Gill.carly@yahoo.com

Reply With Quote

« Previous Thread | Next Thread »

More options...

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Thread Tools
Show Printable Version Email this Page
Display Modes
Switch to Linear Mode Switch to Hybrid Mode Threaded Mode

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is Off Forum Rules

Forum Jump

Similar Threads
Complaint	Complaint Author	Forum	Replies	Last Post
Royal Air MAROC - NO Response for missing luggage	Denise	Royal Air Maroc Complaints	1	Mar 3, 2012 11:23 AM
Royal Air Maroc pilots going on strike - MoroccoBoard.com	RSS Feed	Royal Air Maroc Complaints	0	Jul 6, 2009 3:25 PM
Air Royal Maroc - worst nightmare. I reject further nightmares with this airline.	sunnie	Royal Air Maroc Complaints	2	Jan 21, 2009 2:16 PM
Royal Air Maroc - rip off Air Maroc AT9805	D Gardner	Royal Air Maroc Complaints	0	May 21, 2008 9:10 AM
Royal Air Maroc	triekel	Royal Air Maroc Complaints	1	Dec 24, 2007 10:20 AM

All times are GMT. The time now is 12:18 AM.

Lost all my 3 luggage with Royal Air Maroc. Any similar case?

About Us

AirlineComplaints.org

Advertising