[anonymouscomments]

Being honest jimworcs im not going to discuss my degree and how i ended up at BA. I replied in the first instance because of the way you were attacking people who work at BA rather than simply the airlines policy. And this time you have now resorted to a personal attack on me. I was really trying to say that working at somewhere like BA you work how the company wants you to and within their guidelines. I certainly see situations where mistakes are made and where customers lost out due to policy. The problem is that no matter how much i may want tp help someone staff are sometimes given limited scope for discretion. For example in the case of say noshows. It isnt that the BA agent is being awkward its simply that we cant bend or change those kinds of ticket rules.