[lukafon]

This is the latest, another of Etihads representatives who has not taken the time to read and understand the problem

On 31-Oct-13 12:03 PM, Etihad Guest Silver wrote:
>
> Etihad Guest Number:
>Dear Mr. Farrell,
>
> Thank you for taking the time to contact the Etihad Guest Service Centre with your request.
>
Having checked your account, we can confirm that you have been receiving miles towards purchases made towards the Earn Mall as below:
>
***LIST OF WHAT I COULD SEE ALREADY IN MY ACCOUNT****
>
For your transactions with Expedia.co.uk for September and October 2013, once you have completed your stay and we have received merchant confirmation your miles will be credited. We have also escalated your concerns to the merchant and once we have a revert from them, we will correspond with you accordingly.(been waiting one month already!!)
>Should you require any further assistance, please contact us.
> We look forward to welcoming you again as our guest in the future.
>Yours Sincerely,
Elsa Nunes
Etihad Guest Services Team

and my reply
Dear Elsa Nunes,
I could have told you that from what I can see myself in my earn mall. Why would I waste my time or yours disputing transactions that are already in my account? What I am disputing is what has NOT appeared in my earn mall subsequently. As you can see I have completed my stay on all the itinerarys I have made if you care to look at the dates so what you have said about 'completed your stay' is invalid. Please explain what you meant? I have also made a purchase on the 12 september to John Lewis for £469.00. That was for a washing machine which has been delivered it was also done through your earn mall, where are my miles for that also, that does not require me to 'completed my stay' does it? There is clearly something broken on the technical side of your operation dealing with your earn mall, I suggest rather than try to fob me off with silly 'procedural requirements' and invented 'dedicated teams for your enquiry' and other such avoidance that you simply apologise to me for this mistreatment as a silver member of your programme. Admit there is a problem and credit me the miles I am due.

You can reply to this thread on airline complaints.org

Sincerely Luke Farrell.