[dtwong1]

I find it amazing that airlines feel that baggage handling is not of their responsibility! Lufthansa outsources its baggage handling in Germany to a third party, forgetting that poor performance by the third party would reflect poorly on them. I feel that BA has gone out of its way not to face its responsibility! YOU CAN'T EVEN SPEAK TO A REPRESENTATIVE IN THE US. It is an automated message, telling you that your luggage was shipped to your destination (not your home)... No winter clothes with 10F, -9C outside!