[no-satisfaction]

I'm not sure why the first reservation agent with whom we booked our tickets told us we qualified for round trip tickets at 45K each. The route we wanted is a popular one and in we were booking in the high season. Perhaps she was improperly trained, a point which I made to the managers I spoke with.

That said, most commercial organizations would honor an initial commitment or quote as a matter of customer service and loyalty. This does not seem to be the thinking in the airline industry. Perhaps they feel they have a captive market and there's a mindset that no one has to offer a better alternative, especially given the tighter profit margins that I understand exist among airlines. A colleague of mine had a similar experience with United and essentially had to pay twice for tickets. I think change will come only if people get fed up to the point where there's a mass exodus away from flying and toward alternatives.