[newman78]

Wish I had read some of these postings before my experience today wit AC. I was 2.5hrs early for my flight and the agent was new at the job and was asking me to produce my visa to UAE my final destination. I told her I didn't need a visa as a Canadian citizen to visit UAE plus I had a work entry visa valid for years. Her colleague jump in and quickly escalated the situation and took my passport to a manager who then systematically delayed me intentionally till I miss my flight. The lack of customer service I received is shocking. Even more shocking was the way the manager handled the situation I guess its true what they say. " its all start from the top down"