[AJF]

Good luck with your claim Lalitha. I have been corresponding with BA's Customer Relations department for five weeks now and it is a very painful process. I still can't decide whether the individual who responds is uneducated or being deliberately obstructive. I suspect the answer is both. She will not (or can not) answer my basic questions. After initially offering zero compensation she made an offer for part of what I am due and recently increased the offer again but it is still not meeting the commitments made on their own website.

BA's eventual offer followed me contacting Business Traveller magazine and the UK Civil Aviation Authority, who have taken up my case and will hopefully take enforcement action against BA. I have also contacted the Trading Standards body to let them know about BA's inaccurate claims on its website.

I am determined that justice will be done and have plans for further escalation if BA do not resolve this matter soon. BA seem to hope that customers give up. You need to be determined.