[hobbler]

Originally Posted by MarcisV

What is happening with customer service in this airline?

All they do is write how sorry they are, to contact them via e-mail and then NOTHING. Nobody cares?
Where is the management looking? Is that the new standard of customer service?
Good customer service means bein pro active and resolving issues, but all they do is point you further just to not move a finger themselves. Its your job, goddamit.
Will write myself as well to try to avoid this airline I once thought as being with a good reputation

That's why I tried flying them instead of Qatar for my last flight. Complete and total failure. My issue in another thread was responded to with a wave-off and refusal of my request to send to someone other than a "subject matter expert"

"...I can only apologize as we have failed to achieve our standard on this particular occasion.
With our pursuit for an outstanding service, we strive to offer our Guests a unique and intuitive product. Only by receiving customer feedback, whether positive or negative, will we be aware of where we are getting things right, and where there is room for improvement.
In closing, I would like to thank you for writing and for giving me this opportunity to review your concerns."