[Silent Bob]

so your saying the burger king in YVR has better customer service skills than Air Canada's? I think we should send some of our US Burger King people up there for some training as well. But aside from the rudeness you encountered, some countries won't allow you in their country unless you either have a return ticket or an itinerary showing your going to another destination. It happened to a friend of mine going to Panama, he thought he could go on a one-way ticket and buy the return on the way back. No dice. He ended up paying 1000 plus just to get the return. The sad fact is we as passengers don't know this stuff until we get there. Really its not the airline's job to tell us what we need when we go to another country (such as needing Visas, yellow fever shots, etc), so best tip for most is plan ahead and use the powers of the internets to guide you through.