[abutterfinger25]

Onisagi:

I am not totally lost one what you are upset about? You originally stated that Southwest did not "have no readily available method of complaint" when in fact they do, via phone or mail. If you think an e-mail system will generate a different response, I am sorry to say that you are totally mistaken. If anything, e-mail will only get you the same response quicker.

Now in your latest post, you indicate that you are not able to get a refund because you did not purchase a full fare ticket. You did not get a refund becuase you purchased a non-refundable ticket. You would have gotten the same result with any carrier.

You also mention that exceptions to the policies should be made if the carrier is at fault.. I am not sure what you mean here but if the carrier cancels a flight or changes tehir schduled and can not readily accomodate you, you could be entitled to a refund - even if you purchase a non-refundable ticket.