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Old Nov 19, 2008, 1:16 AM
The_Judge The_Judge is offline
Former Airline Employee (NOT OFFICIAL REP)
 
Join Date: Oct 2008
Posts: 1,113
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It sucks your bag was lost and Spirit should have compensated you for that already. But from your long list, that seems to be the ONLY legitimate complaint you have. Let's go thru your list, shall we???

1. Paper receipts, cardboard, gold, tissue paper.......what's the diff? Cheaper the cost for that, the cheaper your ticket is gonna be. And that's what you wanted, cheap, cuz you flew an admittedly cheap airline. As was said earlier, it got you on the plane. You have no complaint here.

2. The information I can find shows that only 2 airlines don't charge for the 1st bag and they are Delta and Southwest. ALL others do, so this is the norm. You have no complaint here.

3. This one you also do have a legitimate gripe. I could go thru the rules that you bought a ticket from point A to B and all that crap but it still sucks they threw an extra stop in without telling you. You do have a minor complaint here.

4. According to Wiki, Spirit's average age of their planes is 2.1 years which is the youngest Airbus fleet in America. You have no complaint here.

5. While very unfortunate, all airlines suffer from mechanical problems. I would suspect you would NOT want to get on a broken plane. While it sucks you were delayed, you have no complaint here.

6. Spirit putting you on another carrier and footing the bill for ground transport is far and away better than alot of carriers. Most would have given you a hotel and a meal ticket and said see you tomorrow. You have no complaint here.

7-12. Are kinda all about the luggage and I do feel for you here. To never get you luggage back is rare and it has to really bite. Sorry to hear about that part of it. All airines also have this issue so this is not exclusive to Spirit. Also, you using profanity multiple times in this thread and admitting LEO was called on you can only lead me to believe you are a problem. In working over 20 years for an airline, I called the cops a total of 1 time. When you have problems, stay calm and keep records and names. It does NO ONE any good when you escalate the situation to where law enforcement has to be called.

13. Wiki also says (at least as of Oct '07) that they charge $2 for a bottled water. No need to be pedantic over a buck though. Whether the flight attendant and you agreed on the purchase beforehand, only you and he/she know but you deserve the benefit of the doubt. A bit shady on their part then. Possible complaint but nothing to really get worked up over.

Keep on them about the missing luggage, keep records of your calls and be prepared to go to small claims if you aren't compensated. Good luck.
  #2  
Old Nov 19, 2008, 12:22 PM
abutterfinger25 abutterfinger25 is offline
US Department of Transportation Employee
 
Join Date: Jul 2008
Location: Washington Metro Area
Posts: 197
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Quote:
Originally Posted by The_Judge View Post
2. The information I can find shows that only 2 airlines don't charge for the 1st bag and they are Delta and Southwest. ALL others do, so this is the norm. You have no complaint here.
Domestically, Delta now charges for the first bag. (depending on when you purchase your ticket and when you are traveling)

Internationally, Delta allows 2 bags without charge.
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