[airhead]

I too am very sorry about your experience. By your account given,

Originally Posted by traveler.ron

Furthermore, I was told that I would likely have to file a claim for a lost bag even though it might well be in Halifax,

it seems you waited 3 days before you realized you had to file a lost bag claim. The agents system wide do not know where to send that bag until a claim is made. I have to admit, some employees do not have much knowledge or motivation (probably lack of training, not always their fault). Since your bag tag should have the real destination city which, in theory, should get the employees attention, I am surprised they did not send it off anyways.

Calling the station operations room is usually not a good idea. Here is a link to contact Delta.
https://www.delta.com/baggage/landing.action

I agree the situation is outrageous. I would write a letter to the manager of Helifax explaining that your bag was in their station and the agents did nothing about it. Bringing that to their attention might make them aware of a problem. Unfortunately, the CEO does not handle these situations and I would avoid bringing that up in your letter.

I would also file an official complaint with Delta.
http://www.delta.com/emailus/servlet/EmailUs?cmd=go

Good luck to you.